When call centers first came about in the 1960s, they were built over PBX
systems. Private Branch Exchanges (PBX) are essentially a small-scale version
of the telephone exchange and are typically handled by one of the few
telephone network providers in the country. Fast forward to today, a call
center software provider does not need to own even the VoIP line that is
necessary to handle communication. The software can simply connect to third
party VoIP services with the help of an API and get started on their service.
The cloud has brought down the cost of operating a business and while this is
a good thing for the consumers, it also means a rise in the number of
competitors one has to deal with. Service providers in saturated industries
have tried to carve a niche by launching what are now known as industry
cloud applications. In short, these are niche cloud applicat... (more)
A number of retailers, especially small businesses, are moving away from
these expensive systems to cheaper, yet a lot more sophisticated cloud
alternatives. A typical cloud PoS system should cost retailers between $50 to
$200 a month.
Point of Sale (Pos) systems typically haven’t required an internet
connection. These devices come with a cash register, a barcode scanner and a
card reading machine that connects to the bank via a fixed line connection.
In addition to this, the higher end PoS systems come with inventory tracking
and management tools as well. All of this does not c... (more)
For a long time, Bill Gates and in fact the entire leadership team at
Microsoft were vehemently against the open source community. Steve Ballmer
had once called Linux “a malignant cancer” in reference to Linux
allegedly violating nearly 235 patents that Microsoft owned. Even
post-retirement, Bill Gates had once picked on open source claiming that this
model creates a license that prevents anybody from improving the software.
“I think if you invent drugs, you should be able to charge for them,”
he had said.
But Microsoft, and the entire gamut of B2B service providers, have come a... (more)
When you are just starting out, every dollar counts. Among the various
expenses that you can avoid as a bootstrapped startup, office rental space
comes out at the top. By not going for a professional office space,
businesses can often save on a few thousand dollars each month; and that’s
a lot of money. The only trouble is that businesses without office space may
be perceived as ‘fly by the night’ operators who may not be trusted. So
how does a business save on rentals and appear professional at the same time?
Here are a few tips that can help.
Get A Virtual Office Address
Oracle has sounded extremely optimistic about their future; one that is going
to be dominated by the cloud. The company has reported cloud revenue growth
of anywhere between 35% and 50% over the past few quarterly financial
reports. Safra Catz, the Chief Financial Officer at Oracle is noted to have
said that her company is focused at increasing market share on the cloud at
this point “unlike all those cloud companies” like SalesForce that are
focusing on profits.
So is the company seeing a paradigm shift in their revenue pie? Not really.
Despite the buzz about Oracle’s focus be... (more)